退货与退款政策

Thank you for choosing Islemark Factory's customized leather products. Due to our customized and handmade products, each item is produced according to the personalized needs of customers. Please carefully read the following policy before placing an order.

一、 Customized products

All customized products (including but not limited to customized wallets, belts, handbags, and other personalized leather goods), once confirmed by production, generally do not support returns or refunds unless the following situations exist:

1、The product has obvious quality defects in production (such as broken stitching, damaged leather, etc.);
2、The product does not match the customized specifications (color, size, engraving, etc.) confirmed by you;
3、The product was damaged during transportation.

二、 Application for return/refund process

1、Please contact us through official contact information within 7 natural days after receiving the product;
2、Provide clear photos of the order number and the problematic product;
3、Our customer service team will review your application within 2 working days;
After approval, we will arrange for reshipment, exchange, or refund (depending on the specific situation).

三、 Refund instructions

1、The refund will be returned to your payment account through the original payment method;
2、The refund processing time is usually 5-10 working days, and the specific arrival time is subject to your bank or payment platform;
3、The shipping fee (if any) is generally non refundable, unless the return is due to our own reasons.

四、 Exchange Policy

If there are quality issues with the product, we prioritize providing free exchange services. The production cycle of the replacement product is the same as the original order, please be patient and wait.

五、 Contact Us

If you have any questions, please feel free to contact us through the following methods:

1、📧  Email: Please submit the contact form through the official website
2、We promise to reply to your inquiry within 1-2 working days.

Islemark Factory reserves the right of final interpretation of this policy and may update the content of this policy from time to time according to business needs.